When a business owner first sets up an email marketing campaign, he or she may unknowingly breach established standards of etiquette. You can handle email marketing in a professional manner and keep customers happy. Read this article to find out how you can get your customers’ attention.
Make your emails personal to help attract consumers. If you send emails which the reader identifies with, they will be more apt to buy from your company. For example, if you know why they signed up to get emails from you, include that reason in your email.
Know your audience and be focused. Think of a way to entice them to have their friends join. You should also be sure you have a subscribe link sent out in your email. This will help your existing customers send a link to their friends. Your customer base will grow easily and effectively.
Don’t over use words like “Buy now!” messages. Customers may be put off by what appears to be “spam” at first glance. Trust me, all of them know you are trying to sell a product or service; however, you will realize greater success if you first build a relationship with them and then promote both yourself and what you are offering, professionally. They’ll respect you for this and will probably purchase from you.
Test out different subject lines with the A/B testing method. Take one of your emails, and divide the mailing list in two. Send each half of the list the same mail, but with differing subject lines. This strategy will show which subjects customers open, and which get ignored and sent to trash.
Try to stay consistent. Your emails should all feature the same colors and company logo. Use a standard, easy-to-read font. Once you have sent a few emails, your recipients will be able to immediately recognize them, and will start to take notice. Branding is an important method to increase your business reputation.
Make sure you only email subscribers who give you permission to do so. People will not take your business seriously if you send spam. A lot of people will not want to spend money with your company any longer.
Ask your customers for expressed permission if you want to send them email messages. If you choose not to, you can cause customers not to trust you and it could give your business a bad name. You can also get blacklisted by certain ISP’s, which can create major problems for your campaign and your business.
Utilize both passive and active feedback in your email campaigns. Active feedback is simply the act of asking directly for opinions or suggestions from your customers. Passive feedback can be much more subtle, and may even be undetectable by your readers. This involves tracking which links get clicked the most, where people go once they’ve clicked the links, and how well each email does profit-wise.
As said previously, business owners must use proper protocol with email marketing. If you don’t treat your customers well, they will quickly opt out of receiving emails from your business. The advice set forth in this article will keep your customers happy and not annoyed.